Upcoming Temporary Maintenance

The utility payment portal will undergo routine maintenance on Sunday, February 17th at 5:00 pm, and it’s estimated to be back up by 5:00 pm on February 18th.

Apply for Service

Follow the steps below to apply for utility service (which includes water, sewer and trash/recycyling):

  1. Complete the Application for Utility Service (see below) and include a copy of your valid driver’s license or photo I.D. (we can make copies for you when you drop off your application).
  2. Drop off or mail your application to:
    Utility Billing
    201 S. Cortez Street
    Prescott, AZ 86302
    Get directions

A one-time service fee of $27.28 is charged on all new accounts plus the deposit of:

  • Single Family Residence: $200.00
  • Multi-Service (2 through 5 units): $250.00
  • Multi-Service (over 5 units): $325.00
  • Nonresidential: Minimum of $200 (Calculated on an individual basis to cover at least two (2) months estimated bills)

The deposit is not required if the customer has a letter of credit from another utility showing at least 12 months of good credit. The deposit is credited to the customers account after one year of good payment history.

If you are opening a business account, please call 928-777-1291 for deposit and fee quotes.


  • Budget and Finance
  • Utility Billing
  • City Hall

    201 S Cortez St

  • 928-777-1291


  • We do not offer any special programs, however there are several organizations such as St. Vincent de Paul, NACOG, and the Northern Arizona Veterans Resource Center who are able to help those in need.

  • The City of Prescott does not provide service to those locations.  Please contact the Town of Prescott Valley at 928-759-3020.

  • The City of Prescott requires an application for all new accounts.

    Application for Utility Service

  • You may contact our office at 928-777-1291 or email us to request email billing.

  • To sign up for automatic payment, please complete the Surepay Authorization Form.

  • A letter of credit is a letter from one of your current utility companies showing that you have been with them for at least the last 12 months with no more than one late payment.

  • The City of Prescott offers the following payment options: In person at City Hall 201 S. Cortez or our night depository; by mail at P.O. Box 80067 Prescott Az 86304-8067; we offer a payment box at the Rowle Simmons Community Center located at 1280 E. Rosser St;  or on our website using a debit or credit card and automatic payment through your checking or savings account.